DudeBroSki Guitars is a web-based eCommerce store. We are not a physical retail location open to the public. However, we are available by appointment in Jacksonville Beach to show and test gear at a time convenient for you. Please call or email from our "contact" page to arrange and we will accommodate you as best we can. DudeBroSki, LLC 3948 3rd St. South #221 Jacksonville Beach, FL 32250 (904) 372-8896 firstname.lastname@example.org
All items listed as “used” or “refurbished” have been tested, inspected, in working condition and are sold as is. Please feel free to ask as many questions as you like. Your satisfaction is of the utmost importance and we want to ensure you have all the information you need to be confident about your purchase. There is a no hassle fourteen (14) day return policy from the date of your confirmed receipt by shipper. Please be advised, the Buyer is responsible for return shipping. All items must be packaged in the original packaging that it was received and may be subject to a 10% of selling price or $25 (whichever is greater) restock fee at our sole discretion.
We use UPS for the majority of our shipping, especially large items such as guitars and basses. On occasion we will use USPS for smaller items/orders. Currently we only ship to the contiguous lower 48 in the United States.
We strive to ship all items within 24hrs, but some items (guitars & basses) require extra attention and will ship within a 24-48hr timeframe. It’s important to us that your order arrives in the same condition it leaves our warehouse.
After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.
First of all, we pack everything super tight and have a solid track record of safe shipping. However, if you suspect damage upon arrival, notify DudeBroSki immediately. Please provide detailed photos of the damage incurred and the condition of the shipping box upon arrival. We will handle the claim and refund your money (including the shipping charge) in full.
If you wish to purchase additional shipping insurance, please make your request prior to making payment. Only the actual cost of shipping insurance will be charged.
A 7% sales tax (6% state + 1% local) applies to all purchases shipped in the state of Florida only. All other states are tax free.